The woes of cabbing in SF

Cabbing in San Francisco, sucks. I don’t think I could emphasize this anymore.  Of course, if you’re from SF and reading this you’re probably thinking, “You’re singing to the choir,” and it’s true.  You won’t find many people in SF who will sing praises of San Francisco Cabs.  

I cab frequently,  mostly because I’m super anal retentive about being on time to anything I’ve scheduled myself to go to and everyone knows how reliable Muni is. There are places in SF where it’s not that hard to hail a cab from the street (at least in my experience), but my office is no where near the SF cab trail.  This leaves me with the only option of attempting to use some service to order a cab or calling the companies directly.  I’ve tried: Cabulous, Taxi Magic and Uber, with Uber being my most recent test of transportation.

I liked the UI and spirit of Cabulous, but in reality there were so few cabs that were using it (when I was testing it out) and most of the time I’d hail a cab and they’d drop me and I’d have to try again.  I loved Taxi Magic when it worked, except Luxor completely ruined Taxi Magic for me. I had many good experiences with Luxor, but the bad experiences were overwhelmingly bad.  I’ve been stranded at 3am alone waiting for a cab that promised to be there but never showed up only to call the cab company and get treated like an idiot, on many occasions I’ve gotten cab drivers who didn’t know their way around and asked me for directions (despite having a GPS mounted to their dash), I’ve been assigned a cab and waited for 40+ minutes for it and I’ve had Luxor assign me cabs only to reassign a cab and eventually cancel my order underneath me after waiting for almost an hour.  Many times, I would order cabs from multiple services as a safety net and just take the one that showed up first.

As I said, I loved Taxi Magic, but Luxor treats their customers horribly and they are the only cab service that Taxi Magic offers in app orders.  Then I finally broke down and tried uber, those are for the cars aren’t cabs but more of private drivers. The few times I’ve used them, the price was about $6 – $7 more expensive than a cab (including generous tip).  I will say, that despite the cost I feel respected as a customer by the private drivers. Thus far I haven’t been stranded or left to wait forever.  

With the horrible mess that San Francisco Cabs are, they are planning on raising cab fares in SF. While I understand that the actual cabbies probably aren’t making much money after their companies take their cut, I’m pretty offended as a customer that extremely subpar service will cost even more money. Below is an article from The Bay Citizen that talks a bit more about the cab fare rise and has links to back stories involving it.  

 
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